Support

Thank you for using our security software, and Free Hide IP support team is here and ready to help you with all issues you might be experiencing.

If you meet with any problem in using the software, please feel free to contact us at: support@free-hideip.com, and we will be more than happy to assist you.

 

FAQ

  • Subscription Assistance

    When can I get my Serial Number?
    Your Serial Number will be sent immediately after your payment.
  • What if I have paid for the program, but still not received the serial number?
    Hopefully you've received the Confirmation Email including your SN sent by our Auto Reply Email System within several minutes after your payment. In case you haven't got it in time, it might be blocked by the anti-spam filters. Please check your junk or spam folder. Should you have any further questions, please Contact us at support@free-hideip.com. We guarantee an answer within one business day at the very most!
  • Is my subscription secure and confidential?
    Absolutely! Your personal information and email are never shared with any other organization whatsoever we take confidentiality very seriously. Our registration process and payment pages are 100% secure.
  • What if I lost the serial number?
    If you lost your serial number, please feel free to contact us to request your original SN. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc. to: support@free-hideip.com. We will send you the serial number within 1 business day after receiving your request email.
  • General Information

    What is Free Hide IP?
    Free Hide IP is an application to protect users' online identity through IP Hider feature, which disguises the real IP address, thus providing anonymity. Free Hide IP is the most advanced and reliable software for Internet users who want to ensure that their sessions and all online activities are secure and private.

  • Why do I need to hide my IP Address?
    If you hide your IP address, you will be invisible, untrackable and unreachable while surfing. By this manner, you will never be hacked, and you can access anywhere you want. It is definitely your ultimate free online protection.
  • What can I do with Free Hide IP?
    Primary functions for Free Hide IP include:
      * To surf securely to insecure sites.
      * To prevent tracing or monitoring of network traffic.
      * To disguise your computer's IP address, making you untraceable.
      * To un-ban yourself from restricted websites
      * To send anonymous E-mails.

    How is it working?
    Free Hide IP can connect to our servers and gets the most stable, fresh and fast working IP location called proxy. Then it puts that information in your browser such as Firefox, Internet Explorer or Opera. Your real IP address and location will become inaccessible. So you can browse with completely concealed identity.
  • What kind of support can I expect?
    If you have any questions or comments regarding this site or software, please contact us anytime at: support@free-hideip.com. Our support team will answer your questions as soon as possible. We guarantee an answer within one business day at the very most!
  • Order Information

    What's the benefit to get Free Hide IP PRO?
    With the PRO version, your computer could connect to our servers and gets more stable, fresh and fast proxies, not only in the US, i.e. you can obtain global proxies including UK, Israel, Canada, Germany, Japan, Brazil, China, etc. You can also receive our free upgrades and support for life.
  • How to order it?
    We recommend you Secure Online Ordering - the Instant Delivery! By Secure Online Ordering (Credit Card or PayPal), you could receive Serial Number via email within several minutes after your payment.

    How do I know my order is secure?

    We understand your concern for having your personal information secure. All Payments are processed through PayPal & Plimus secure server. We neither keep any credit card information on our site, nor store any credit card information on our servers. Also we will never share, sell, or trade your personal information to third parties.
  • Payment & Refund

    How much does Free Hide IP PRO cost?
    Free Hide IP PRO is now available at $29.95 $39.95 for Lifetime License. We strongly suggest using the free versions of Free Hide IP before getting the PRO edition.
  • Are there any annual fees or hidden charges?
    There are absolutely no any hidden charges. You only pay what you see on the order page.

    Do I need to pay for upgrade?
    No, you are entitled to any updates to the products after your subscription, i.e., all the updated versions are free.

    What are my cancellation rights?
    If you are not satisfied with the Free Hide IP service, contact us within 30 days of purchase and we will refund your credit card for the full amount charged.

    Let's say I request a refund. How long can I get my money back?
    It will take 3~7 business days for the credit to appear on your account after the refund request has been approved.

  • Technical Troubleshooting

    Where can I find my IP on Internet?
    With its user-friendly interface, you can simply click Check IP button to see your current IP info, or turn to alternative websites like http://www.whatismyip.com and http://www.whatismyipaddress.com.
  • Is this app compatible with Windows 7 platform?
    Yes! You can run it on the following platforms: Windows 2000/2003/XP/Vista/7(32-bit and 64-bit).
  • Is it possible to use the program on another computer with one SN alone?
    In that case, you should first uninstall it from the old computer, and then install and activate it with the SN on the new computer.
  • Will it interfere with my Internet speed?
    Our free version provides you with US IPs only, which can not be monitored manually, thus the surfing speed will be restricted inevitably since it is partially depended on the quality and quantity of selected IPs. For a perfect functionality experience, we recommend the PRO version of Free Hide IP which is more powerful and efficient in IP hiding.
  • How to remove it from my PC?
    You can uninstall Free Hide IP via the built-in uninstall tool easily. Please go to Start Menu->All Programs-> Free Hide IP->Uninstall Free Hide IP. That's so easy!

 

NOTE: Want a FREE LICENSE of Free Hide IP PRO? If you are a webmaster, blogger or Internet columnist, write 1 review of Free Hide IP now on your own website, blog space or column, and then you qualify for a Free License. Whereas if you are not, add that number to 10, you can earn yourself this bonus for free, too...Learn more>>

Why Hide IP?

  • Why Hide My IP
    Every computer or other device connected to the Internet or other IP network is given a public IP address. As you surf online, that IP address is transmitted and recorded in log files kept on those servers. Access logs leave behind a trail of your Internet activity. It is necessary for you to hide your real IP address to guard against any malicious behavior such as identity theft, etc.
  • How to Hide My IP
    Free Hide IP provides you a FREE solution to hide your real IP address, anonymize your web surfing, keep your computer safe from hacker attacks and other risks, all with a single click of a button without any configuration.
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